You can as well check that on your account that there is no active plan. The only way to use the app is to sign up for the trial. it is you, as mentioned earlier, the email : does not have any active subscriptions. May I know which email address have you used to login to the app ?Īgain. I need you to help me activate my trail period. My creative cloud desktop says Acrobat DC is installed and has 6 days remaining. Please sign up for the trial and let me know if you need any help with that. Application can be used only if you have the active subscription. The Acrobat Pro DC plan that was purchased on with trial is already cancelled on your account which is why you will not be able to use it. Joe, I understand that but in order to use the app, you will have to have the paid subscription. I already have the software installed and i'm signed into my account Is that right ?Īlright, please sign up for the trial using the link mentioned below and let me know if that worked. So I see that you want to sign up for trial Acrobat Pro DC plan. The trial again whenever your issue may resolved. (2/13/21 6:27:24 AM CST): I am sorry to inform you that we have an option only to cancel the trial. Possible to pause/cancel/extend my trial while we ship the hardware back and wait for the next product to arrive. There is a problem with the hardware we received. they did and said I could come back when ready On Feb 13th I spoke to an agent and asked to suspend my trial. Could you please provide your email address under which you have the active subscription for Acrobat Pro DC would like to use the software as a trial to see if this is a good fit for the business The email : does not have any active subscription. I will be shopping for a different solution for my customers. I would like to purchase a subscription for my client, but this experience has me rethinking the customer service from Adobe. This customer service representative should go back to training and learn how to better help Adobe customers. After a mountain of frustration and being sent a link to the wrong country, I started to figure out my own issue. Furthermore, they did not explain how I needed go about fixing my issue. The best place to register a complaint would be through on Twitter.Įxperienced poor service? File a complaint here! Adobe has social media presence in Linked In, Twitter and YouTube. Both left Xerox and through a series of business transactions the desktop publishing revolution was born. The company, founded in 1982 was named after the Adobe Creek that runs behind the founders homes. In 2014 revenues were 4.14 billion and net income 268 million. Adobe is publicly owned and listed with NASDAQ as “ADBE”. Employees are also located in San Luis Obispo and San Francisco CA with other major development operations in Massachusetts, New York and Florida. Branded as offering creative, marketing and document management, 40% of Adobe’s 13,500 employees are in their San Jose, CA corporate office. If those options do not work, we do offer a free online complaint form you can use.Īdobe Systems, Inc is an American multinational computer software company. For customer service/support options on the website you will be asked to pick a product, and then engage in a phone call, live chat or you can sign up for their forum for additional support. If you would like, you can address your letter to the founders John Warnock or Charles Geschke. You may also file a complaint by writing a registered letter to their corporate office at 345 Park Avenue, San Jose, CA 95110. If you have a problem with any of the many available Adobe products your best customer service contact number is 1-80. Thanks for visiting the Adobe complaint department, home of many consumer reviews about the company.
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